Frequent Questions



AQUA-CAR is a family business founded in 1986. Born with the objective of giving service to the growing international  tourism starting to grow in this beautiful and peaceful region of the Mediterranean.

Our mission is to offer a persionalised and quality service in the car rental sector for Alicante-Elche Airport and surrounding areas.

Our values are based on our promise to our customers, trust and team work.

The objective of our staff at AQUA-CAR is to work so you can enjoy your holidays in Alicante totally relaxed.

 

INSURANCE:

The Price lists for rentals always include the basic obligatory insurance cover for the vehicle according to the civil code ‘Complementario de Responsabilidad Civil’ for third party damages coming out of the use of the  vehicle. This cover contains a franchise for said damages for which direct responsibility falls on the client. The insurance can be widened to cancel the franchise through contracting the optional additional insurance.

BABIES AND CHILDREN:

If you are travelling with a child we have child seats available: baby seats, +6 months and booster seats.

DAMAGES:

If you have an accident or incur damage to your vehicle we have road assistance available 24 hrs.

FUEL POLICY:

All our vehicles are given with a full fuel tank and are returned empty. The prices for each car type are given at the moment of making the reservation.

Full tank returns are only permitted for rentals of 3-4 days.

WITHOUT QUEUES:

All our clients are VIPS. You don’t pay more to be attended comfortably and quickly. Our minibuses will collect you on arrival to the airport terminal and in 2 minutes you are at our offices. The car will be ready to leave.

RENTAL REQUIREMENTS:

The rental requirements for a car from Aqua-Car:

-Passport

-Driving License

-Credit card (Visa or M.Card)

-Be over  25 years old and have  2 years experience driving.
FREE SECOND DRIVER
Our prices include a second for no additional cost.
24 HOUR SERVICE
We are available 24 hrs from our installations at Alicante-Elche Airport and by telephone on 606 389 550.
NIGHT SERVICE

We are open 24 hours.

Vehicle pick ups are available between the hours of 23.00 and 07.00 hrs but have a surcharge of €6.
MILEAGE
Our prices offer unlimited mileage but remember that the vehicle is not allowed to leave Spain.
BILLING SERVICE
At the end of your rental period you can request a bill by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
FREE CANCELATIONS
If in the end you are unable to travel, you can cancel your reservation by telephone (966790011) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.). Cancellations are without charges or penalizations.
FORMS OF PAYMENT
The rental must be paid on the signing of the contract in cash o by credit card (Visa o M.Card). Remember that even if paid in cash you will need to present a credit card when signing the contract as guarantee.
WHAT IS INCLUDED IN THE PRICE

The rental prices include:

-VAT

-Basic insurance CDW

-Unlimited mileage

-Pick up and collection at Alicante-Elche airport.

WHATS NOT INCLUDED IN THE PRICE

The rental prices do not include:

-Fuel

-Traffic or parking fines

-Damage to wheels or tires

-Exceptions to the insurance
TIMETABLES FOR COLLECTION AND RETURN OF VEHICLES

You can collect and return your vehicle 24hrs at Alicante-Elche airport. *

*returns between 23-7 hrs have an additional charge of €6.

Drop off and collection at our offices is only allowed within the timetable of each one. Consult timetables.